Delete your eMapa account

In the app (Android and iPhone)

1. Open the eMapa app and sign in.
2. Open Profile.
3. Tap Delete account.
4. Type the word DELETE. If the account has a password, type the password too.
5. Tap Delete account to confirm.

On this page, without the app

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What is deleted

• The account: e-mail address, name, password (hash) and the link to a Google or Apple sign-in.
• Favourite parcels and the notes on them.
• The remaining prepaid lookups. Paid Pro time that has not expired is lost. An active subscription is cancelled at Stripe before the deletion, with no refund.
• Sessions and refresh tokens on every device, cabinet settings, lookup counters and the sign-in log with network addresses.
• Your beach crowd and price reports.
• Water source reports stay on the map because they help everybody, but they no longer carry your name or account.

What is kept

• Payment records at Stripe (the card processor). The law requires them. eMapa does not store a card number.
• Anonymous daily counters with no link to an account expire on their own, as the Privacy Policy describes.

Can you not sign in?

Send a deletion request from the e-mail address of the account to [email protected]. We answer within 30 days and can ask for proof that the account is yours. An account with a role (administrator, staff) is deleted by an administrator.